📢 Customer Service requirements 📢

To assist you effectively, you must provide the following information before submitting a request. Each step is necessary to help us diagnose and resolve your issue quickly.

1️⃣ Confirm that you have performed a factory reset on your device.

A factory reset ensures we are troubleshooting from a fresh start rather than dealing with lingering issues from previous settings or updates.

🔹 Need help with a factory reset? Click the link below for step-by-step instructions on how to reset your device and set it back up properly before contacting us:➡️ https://www.aonetvpro.com/

2️⃣ A full picture of your device's home screen.

This allows us to identify what device you are using. We support multiple models, and knowing your exact setup helps us provide accurate troubleshooting steps.

3️⃣ A picture or video of the app in question.

Since we support many different apps, we need to know exactly which one you’re experiencing issues with. Taking a picture of the app screen lets us see exactly what you see.

4️⃣ A picture or video clearly showing the issue with the app.

Visual proof of the problem helps us diagnose the issue faster. Whether it's an error message, a loading problem, or something else, showing us what’s happening allows us to find the best solution.

5️⃣ A brief description of the issue.

Just a short, clear explanation of what’s going wrong. This, along with the pictures or videos, will help us pinpoint the issue and find a solution quicker.

🚨 Without ALL of this information, we will NOT be able to assist you, and your request may be ignored.

📌 Make sure to follow the instructions in the Self-Help Portal before submitting your request. This will help us move quickly through your issue and get you back online.

For customer service and support, visit:📍 https://www.aonetvpro.com/a1customerservice

We appreciate your cooperation and look forward to assisting you!

360 Media Group