Having issues with your device

Having trouble with your PrimeVision 360 system? Let’s fix it.

Before we get started, let’s make sure we’re working from a clean slate.

🛠 Step One: Do a factory reset

Most issues are caused by old files or glitchy settings. A factory reset brings your device back to default mode and clears out anything causing problems.📍

Reset Instructions:👉 https://www.aonetvpro.com/post/how-to-factory-reset-your-primevision-360

📶 Step Two: Set your device back up

Once it’s wiped, here’s how to get everything reloaded and back in action.👉 https://www.aonetvpro.com/post/elite-360-set-up-1

✅ Try those steps first.

If your system still isn’t working after the reset, go ahead and fill out the form below. Give us a short description of what’s happening—and if possible, include a photo or screenshot of your screen.

Need hands-on help?

Check our pop-up schedule and come see Jason in person at the Spring Valley Swap Meet.📍 https://www.aonetvpro.com/post/pop-up-locations

We’re here to get you back to streaming—faster and smoother.

Uploading a screenshot of your device’s home screen or the app that’s giving you trouble helps us spot the issue faster—quicker than later.

The more we can see, the less we have to guess.

Please include at least one clear photo so we can get to work without delay.