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Important Notice:
If your device is not under warranty or if you are not a member of the players club, a $25 service fee will be applied. To help us troubleshoot your device quickly, please make sure to fill out all required fields in the form. Not providing necessary information may cause your email to be skipped as we need all the details to assist you.
To avoid any fees, we suggest using the self-help portal to troubleshoot your device. Thank you for your cooperation! 😊

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HOW CAN WE HELP YOU?

WHICH SERVICE DO YOU HAVE?

WHICH DEVICE DO YOU HAVE?

To help us assist you effectively, please provide the following information:

  1. Confirm that you have performed a factory reset on your device. This ensures we are troubleshooting from a fresh start.

  2. A full picture of the home screen of your device.

  3. A picture or video of the app in question.

  4. A picture or video showing the issue with the app.

  5. A brief description of the issue.

Without this information, we won't be able to move forward with your request, and your email may be overlooked. We appreciate your cooperation and look forward to helping you.

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