Prime Vision 360 Warranty Policy
We want you to be completely satisfied with your purchase. Our warranty policy is designed to provide peace of mind, with each item passing a strict quality control inspection before it ships. With our warranty, you can enjoy a worry-free experience.
6-Month Repair/Replacement Warranty
Unless otherwise noted on the product page, the standard warranty period is 6 months from the date you receive your device, covering free repairs or replacements. Please confirm all repair requests through customer service.
Shipping Costs:
Customers are responsible for shipping fees when returning items for repair or replacement.
We cover the shipping fees for sending the repaired or replacement item back to you.
Note: For any device that is 6 months or older and without a Players Club membership, there is a $25 service fee for hands-on maintenance. If you prefer to handle maintenance yourself, visit our website’s Self-Help Area on the homepage for quick, easy, and comprehensive video guides.
If the item has been damaged or misused by the customer, it will not qualify for free repair or replacement. However, customers may return it at their own cost and pay a repair fee. In these cases, all shipping fees are the customer’s responsibility.
Exclusions: What the Prime Vision 360 Warranty Does Not Cover
The warranty does not cover failures or damage not caused by product defects. Non-covered damages include:
Damage due to loss, theft, fire, moisture, or liquid exposure
Failure or damage resulting from improper use, negligence (such as drops, dents, or crushing), or accidents
Damage caused by unauthorized repairs or modifications
Use of unauthorized firmware or software on the Prime Vision 360 media center
How to Request Warranty Service (Repair/Replacement)
If your device has an issue, please provide the following information to help us verify and resolve the problem:
Dealer information from where the device was purchased
Item code (located on the bottom case of the device)
MAC address and serial number (SN) of the device
A clear photo or video showing the defect
Note: Photos or videos should be clear, well-lit, and taken from a close or medium distance. Thank you for providing the necessary information to help us assist you as quickly as possible.
Thank you for choosing Prime Vision 360!
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