Customer service portal

Welcome to Our Customer Service Portal

We’re here to help, whether you’re looking to purchase a 360 Media Center or need assistance with your device. Here’s how we can assist you:

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For Customers Purchasing a 360 Media Center

If you’re here to purchase a 360 Media Center, we’re excited to help! Please proceed to our **Customer Service Portal** for all your purchasing needs. Our team is ready to guide you through the process and answer any questions you may have.

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For Customers Needing Device Assistance

If you need help with your device, we’re here for you too! To ensure we can assist you as quickly as possible, please keep the following in mind:

- If your device is not under warranty or you’re not a member of the Player’s Club, a $25 service fee** will apply for troubleshooting assistance.

To avoid fees, we highly recommend using our Self-Help Portal to troubleshoot your device first.

Emails missing necessary details may be delayed or skipped, as we need complete information to assist you effectively.

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How to Prepare for Support

When contacting us, please ensure you include the following:

1. **Confirmation** that you’ve performed a factory reset on your device. This helps us troubleshoot from a fresh start.

2. A **full picture** of your device’s home screen.

3. A **picture or video** of the app in question.

4. A **picture or video** showing the specific issue with the app.

5. A **brief description** of the issue.

Without this information, we won’t be able to move forward with your request, and your email may be overlooked.

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Thank You for Choosing Us!

We appreciate your cooperation and look forward to assisting you, whether you’re purchasing a new device or resolving an issue with your current one. Let’s get started!

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Click the link below to access the customer service portal

Customer service portal.