Curious about Prime Vision 360 and what it can do for you?
We’ve gathered the most frequently asked questions from our customers to give you a quick guide to all things Prime Vision 360. Let’s dive in!
1. Will Prime Vision 360 receive future updates?
Yes! Prime Vision 360 continuously updates to ensure you’re getting the latest content, features, and improvements as soon as they’re available.
2. Where can I use Prime Vision 360?
You can use it anywhere with an internet connection, even while traveling internationally (currently no service available in China).
3. Can I install my own apps on Prime Vision 360?
Absolutely. Downloading apps from the Google Play Store is recommended to make sure everything runs smoothly.
4. What internet speed do I need for using Prime Vision 360?
For the best streaming experience, we recommend an internet speed of at least 15 Mbps. An Ethernet connection is ideal for maximum stability and speed, though Wi-Fi also works.
5. How do I uninstall apps on Prime Vision 360?
Uninstalling is simple! Just go to Settings > Apps, select the app(s) you want to remove, and tap Uninstall.
6. How do I reset my Prime Vision 360?
To reset, go to System Settings > Device Preference > Reset, then confirm. This will bring the device back to its original settings.
7. How do I set up my Prime Vision 360?
Plug it in, connect to Wi-Fi, and visit the app store to download the Live TV, VOD, and Playback apps. From there, you’re ready to start streaming.
8. What’s the warranty period?
We offer a 14-day money-back guarantee plus a six-month warranty on the device itself, ensuring you’re covered if any issues arise within this period.
9. Does Prime Vision 360 support 4K streaming?
Yes, you’ll enjoy a crisp, high-definition viewing experience with full 4K streaming support.
10. Is there a subscription fee?
While Prime Vision 360 doesn’t have any monthly fees on its own, joining the Players Club unlocks enhanced features for $75 every six months.
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