FAQ's Frequently Asked Questions

💡 Curious About Prime Vision 360? Here’s What You Need to Know!

We’ve compiled the most frequently asked questions to give you a quick guide to everything Prime Vision 360 has to offer. Let’s dive in!

🔧 Setup & Device

1. How do I set up my Prime Vision 360?Just plug it in, connect to Wi-Fi, and download the Live TV, VOD, and Playback apps. Once set up, you're ready to stream.Need step-by-step instructions? Go to: https://tinyurl.com/24smhsuu

2. How do I sync my remote control?Follow the step-by-step guide here: https://tinyurl.com/2dedyhgz

3. Can I install some of my own apps?Absolutely. You can download some of your favorite apps directly from the Google Play Store.

4. How do I uninstall apps from my device?On the Prime Vision 360 home screen, there’s a trash can icon at the bottom labeled “App Remove.” Just drag the app you want to delete into the trash to remove it.

5. How do I factory reset my device?First, go to Settings.Scroll down and select Device Preferences, then click About TV.From there, scroll down to Factory Reset and follow the prompts to complete the reset.

6. What should I do if my device won’t power on?If you're still under warranty, we’ll replace the device.You should also contact customer service and send pictures of the issue to help us assist you faster.

7. What internet speed is recommended for smooth streaming?We recommend at least 15 Mbps for a smooth experience.For best results, use a wired Ethernet connection, but strong Wi-Fi can also work well.

8. Can I use Prime Vision 360 while traveling?Yes! As long as you have internet, you're good—except in China, where service is currently unavailable.

9. Does Prime Vision 360 support 4K streaming?Yes, Prime Vision 360 delivers high-quality 4K streaming.

10. Why is my content buffering?Buffering can be caused by weak internet, Wi-Fi signal issues, or a problem with your app or stream source.To troubleshoot, follow this guide: https://tinyurl.com/29mhybyt

11. What should I do if I lose my remote control?We offer backup remote controls for sale. You can contact customer service for help, or pick one up at any of our pop-up locations.

💸 Pricing & Subscriptions

12. Is there a monthly fee for Prime Vision 360?No monthly fees. The device comes with lifetime access. Players Club is $75 every 6 months for extra perks.

13. What’s included with the Players Club subscription?Enhanced VOD access, premium content, extra channels, and more — it's an upgraded experience.

14. How do I renew my Players Club membership?Visit

https://AONETVPRO.com and go to the Players Club section to renew online.

15. What’s the return policy and warranty?14-day money-back guarantee and a 6-month device warranty.

16. What’s the difference between Prime Vision 360 and the Players Club?The main difference is that Prime Vision 360 is a one-time unlimited device, while the Players Club is a membership-based VIP service.Players Club members get enhanced features, exclusive content, and priority access.

📱 Apps & Features

17. What apps come pre-installed?Live TV, VOD, Playback, TV Guide, and utility apps for easy updates and support.

18. Can I watch local channels?Yes, local channels are available depending on your region.

19. Does Prime Vision 360 include sports channels?Yes! You’ll find major sports networks and pay-per-view access inside.

20. Is there a guide to see what’s playing?Yes, the built-in TV Guide helps you keep track of live programming.

🛠 Troubleshooting & Support

21. How do I check if my device is updated?Go to Settings > About > System Update to verify your software version.

22. The VOD app didn’t finish updating. What should I do?Restart your device and relaunch the app. If it doesn’t update, contact support.

23. How do I activate a device that came sealed?Send a photo of the MAC address to customer service at https://AONETVPRO.com, and we’ll activate it.

24. What should I do if my Bluetooth remote is paired but voice control still doesn’t work?Some remotes may have voice activation issues. Contact support for a possible replacement or troubleshooting.

❓ Other Popular Questions

25. Can I use Prime Vision 360 on more than one TV?Each device is made for one TV. If you want it on multiple TVs, you’ll need separate boxes.

26. Is Prime Vision 360 good for seniors or non-tech users?Yes! It’s user-friendly, and we have self-help guides available to make it even easier.

27. How do I get help if I’m stuck?Visit our self-help and support page: https://tinyurl.com/2773pezw